Thank you for visiting the https://www.investinmayotte.fr and to read its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.

This privacy policy is composed of the following elements:

1. Objectives of the privacy policy,
2. Effective date,
3. Consent procedures,
4. Data collection objectives,
5. Data processing purposes,
6. Personal information collected,
7. The treatment processes used,
8. Access and control of personal information,
9. Sharing and reasons for sharing personal information with third parties,
10. Use of cookies and similar technologies,
11. Retention of personal information.

Objectives of the privacy policy :

On the Invest in MayotteYour privacy and the protection of your personal information are of the utmost importance to us. This policy is designed to ensure that your data is protected in accordance with current legislation.

We will only collect, process and share personally identifiable information with your explicit consent, except where permitted or required by law.

The purpose of this policy is to inform our users about how to Invest in Mayotteor any entity acting on its behalf, collects and uses their personal information. We strive to communicate in a clear and understandable manner to ensure informed consent from users.

For the purposes of this policy, "personal information" refers to any information that can be used to identify an individual. Wherever possible, we will anonymize, pseudonymize and/or aggregate such data so that it can no longer identify a specific individual.

Entry into force

This Policy applies from 01/08/2025.

How to obtain consent

Invest in Mayotte is committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied, and may be provided directly by the individual or by his or her authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction.

For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a government request, to obtain consent from an individual to collect, use or disclose his or her personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

Data collection objectives

The information collected by Invest In Mayotte are used in accordance with the purposes and objectives set out in this privacy policy.

Here are some of the reasons we collect your personal information:

• To provide products and services: We collect and process the data necessary to fulfill our mission and contractual obligations to you.
• To provide and improve these products and services: Data collected during your interactions with our services is used to analyze and improve the operation of our products and services.
• To offer personalized products and services: Analysis of the data generated by your interactions with our services enables us to develop personalized products and services that better meet your expectations in terms of culture and entertainment.
  
• To assess the performance of products and services: Data is collected to assess the advantages and disadvantages of our products and services, thereby promoting risk management and ensuring the quality of our offerings.
• To protect the privacy of our users: The data collected enables us to verify the identity and protect the privacy of those who communicate with us.
• To meet legal obligations: Data is collected to meet obligations arising from laws, regulations or international treaties.

Personal information collected

Invest In Mayotte may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.

The personal information collected may vary depending on the context of your interactions with Invest In Mayotte.

. We protect all personal information collected and pay particular attention to the following categories :

• Name and contact information: First name, last name, e-mail address, telephone number and similar information used to communicate with you.
• Credentials: Driver's license number and other security information used to identify you and access your account.
• Demographic data: Age, gender, country of birth and postal address.
• Payment data: Information required to process your payments, such as credit card number and associated security code.

Other examples of interaction data include data on sites visited and used, interests and preferences, content consumption, searches and orders, text and location data, and other data provided when using the website. of Invest In Mayotte.

Data processing purposes :

Provide our products and services. We use data to power our products and services, as well as to provide you with rich, interactive experiences.

For example, we use your data to manage vehicle reservations, organize the delivery and collection of rented vehicles, and facilitate payments and transactions.

Improving products and/or services. We use the data to improve our products and services, in particular by identifying areas for improvement.

and developing new functionalities to better meet our customers' needs.

For example, we analyze customer feedback and usage data to optimize our fleet of vehicles and offer relevant additional services.

Customization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Product and/or service development. We use data to develop new products and services that meet the changing needs of our customers. For example, we analyze market data and trends in the automotive industry to propose innovative and competitive solutions.

Customer support. We use data to provide efficient and responsive customer support. This includes managing inquiries, resolving technical issues, and providing assistance in the event of an emergency or unforeseen situation when renting a vehicle.

Contribute to securing and resolving problems. We use data to ensure the security of our customers and our services. This includes detecting and preventing fraud, monitoring suspicious activity, and resolving security issues related to the use of our car rental services.

Safety. We use data to ensure the safety of our customers and property. This may include verifying the identity of drivers, and implementing additional security measures in the event of an incident or emergency.

Surveys and promotional communications. We use the data to conduct customer surveys and provide promotional communications about our products and services. You can choose to participate in these surveys and receive these communications by modifying your communication preferences in your customer account.

Relevant offers. Invest in Mayotte uses data to provide you with relevant offers and promotions based on your preferences and rental history. For example, we may inform you of special offers on types of vehicles you have rented in the past or destinations you have visited.

Commercial transactions. We use the data to process commercial transactions with our customers, including car rental payments, online reservations and purchases of additional products or services.

Creation of reports and sales operations. We use data to analyze our business operations, evaluate the performance of our services, and make strategic decisions to improve our business. This may include reporting on sales, revenues and market trends.

Protection of rights and property. We use data to protect our rights and property, as well as those of our customers. This may include detecting and preventing fraudulent activity, resolving legal disputes, and implementing security measures to ensure the integrity of our services.

Legal compliance. We process data in order to comply with applicable laws and regulations, particularly with regard to the protection of personal data and confidentiality. This may include the collection and retention of certain information for legal or regulatory reasons, as well as collaboration with the competent authorities in the context of investigations or legal proceedings.

Research. We use the data to conduct research for academic or commercial projects, in accordance with ethical and legal requirements. This research can contribute to the advancement of knowledge in areas such as urban mobility, road safety and the environmental impact of the automotive industry.

The treatment processes used

Invest in Mayotte implements industry-standard security measures to protect your personal data. This includes the use of firewalls, data encryption and strict access controls. We work closely with our partners to ensure that your data is handled securely. However, please note that the absolute security of data transmitted via the Internet cannot be guaranteed. If you have any questions about the security of your data, please contact us.

Access to and control of personal information

Invest in Mayotte ensures that your personal information is accurate, up-to-date and complete. You have the right to request access to your personal data in order to verify it and request corrections if necessary. To exercise this right, please contact us using the contact details provided in this policy.

We will provide you with access to your personal data as soon as possible, but may need to verify your identity for security reasons. In certain circumstances, we may not be able to provide you with access to your personal data, for example if this involves disclosing information about another person or if legal restrictions apply. In such cases, we will inform you of the reasons for our inability to provide access.

If you have any questions about personal data on third-party web pages or platforms, please contact these third parties directly.

Sharing and reason for sharing personal information with third parties

Invest in Mayotte only shares your personal information with authorized suppliers and partners who require it for the purposes set out in this policy. Examples of such sharing include:

• With your consent.
• For storage on cloud servers, with renowned suppliers.
• For external processing by trusted companies, in accordance with our privacy policy and with equivalent security measures.
• To comply with applicable laws and regulations.

We do not sell or rent your personal information to third parties.

Cookies and similar technologies

Invest in Mayotte uses cookies and similar technologies to collect personal information about visitors to our websites and recipients of our communications. Cookies uniquely identify the current connection and may include information such as your IP address, browser type and version, pages viewed and time of visit.

These cookies are used to facilitate the online browsing experience, such as retrieving search history and shopping carts. You can set your browser to notify you when you receive a cookie, and choose whether or not to accept it.

Please note that our website may contain links to third-party sites, and this policy does not apply to those sites. Invest in Mayotte is not responsible for the collection or processing of personal information by these third parties.

Retention of personal information

Invest in Mayotte retains the data collected for different periods of time, depending on its nature and its usefulness in the provision of our car rental services. During the retention period, Invest in Mayotte takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are the cities where Invest in Mayotte has offices or facilities, as well as the cities where the cloud service servers are located and contain the data collected by Invest in Mayotte

Personal information may be held outside Mayotte if a third-party supplier or other entity to which we disclose personal information is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where it is collected, used, disclosed or stored, and governmental and law enforcement authorities of those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods..

If you have any questions, comments or complaints about this policy, please contact us at the following e-mail address: contact@adim-mayotte.fr

ADIM 

Address: Maison de l'Entreprise, Place Mariage 97600 Mamoudzou